Terms and conditions

Website Terms of Use & Coaching Services
Effective from: Jan 2024
Business Name: Ask Why Ltd (trading as Angela Cox Coaching)
Registered Office: Basepoint, Chichester Enterprise Centre, Terminus Rd, Chichester, PO19 8FY
Email: office@angela-cox.co.uk

⸻

1. Introduction

Welcome to Angela Cox Coaching. This website is operated by Ask Why Ltd. By using this website or engaging in any services provided by Angela Cox, you agree to the following Terms and Conditions. These apply whether you are accessing free content, enrolling in a paid programme, or entering into a coaching relationship.

If you do not agree with any part of these terms, please refrain from using the website or purchasing services.

⸻

2. Coaching Services Overview

Angela Cox offers transformational coaching and therapy-informed services through Ask Why Ltd. Services may include one-to-one coaching, group coaching, and intensive transformational programmes. Techniques used may include Havening Techniques®, hypnotherapy, EFT, regression therapy, and other psychological tools.

You may enter into a bespoke coaching agreement with Angela Cox as part of a specific programme or package.

⸻

3. Session Formats and Locations

Coaching sessions may be delivered:
• In-person at Basepoint, Chichester Enterprise Centre, PO19 8FY
• Online via WhatsApp Video, Zoom, or FaceTime

Session formats will be agreed with you in advance and confirmed as part of your coaching programme.

⸻

4. Payment Terms
• All coaching fees are invoiced by Ask Why Ltd and are payable in advance.
• Payments are accepted via BACS transfer. If an alternative method (e.g. PayPal) is needed, this must be arranged in advance and any fees covered by the client.
• International payments must also be made in full by the client, including transaction costs.
• A place on any coaching programme is only confirmed upon receipt of payment.

⸻

5. Cancellations and Session Validity

Angela operates a clear and firm cancellation policy:
• A minimum of 24 hours’ notice is required for session cancellations.
• Late cancellations (under 24 hours) or no-shows are charged in full.
• Sessions will be forfeited if the client is more than 15 minutes late without contact.
• For clients on a six-session (or more) programme, one short-notice cancellation due to illness will be permitted without charge.
• For 3.5-hour intensive sessions, cancellations made within 48 hours will be charged at 50% of the fee.

All sessions must be used within 4 months of your programme end date. For example, a 12-month programme must be completed within 16 months of the start date. After this period, any unused sessions will be void and non-refundable.

⸻

6. Between-Session Support

You may contact Angela via WhatsApp for occasional check-ins or to share wins. Please keep messages within 8am–8pm, and note that responses will be made according to Angela’s availability.

This support is optional and informal, and not a substitute for scheduled sessions.

⸻

7. Responsibility and Results

Coaching is a powerful but collaborative process. Angela Cox will offer insight, structure, and tools—but real change comes from your commitment and action.

By engaging in coaching, you acknowledge that:
• You are responsible for your own decisions, behaviours, and outcomes
• Angela cannot guarantee specific results or timelines
• The value of the coaching process depends on your participation

⸻

8. Termination

Either party may end the coaching relationship at any time. If Angela deems coaching no longer appropriate, she may terminate the agreement with integrity and professionalism.

Unused sessions may be refunded at the discretion of Ask Why Ltd, minus any delivered sessions or non-refundable components.

⸻

9. Disclaimer and Liability

Angela Cox is a qualified Transformational Coach and therapist. She does not offer crisis mental health services, medical advice, or clinical diagnosis.

You agree that:
• You take full responsibility for actions taken before, during, or after coaching
• Ask Why Ltd and Angela Cox are not liable for any direct or indirect outcomes resulting from coaching
• Coaching is not a substitute for medical, legal, or financial advice

⸻

10. Intellectual Property

All tools, templates, resources, and programme materials remain the intellectual property of Angela Cox or Ask Why Ltd. They may not be copied, redistributed, or reproduced without express written permission.

⸻

11. Website Usage

By using this website, you agree not to:
• Use it for unlawful, harmful, or misleading purposes
• Attempt to access restricted areas or breach security
• Copy or share content without attribution or permission

We may update website content, policies, or services without notice.

⸻

12. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we process and store your data under UK GDPR.

⸻

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled through the appropriate legal channels in the UK.

⸻

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Ask Why Ltd (Angela Cox Coaching)
📍 Basepoint, Chichester Enterprise Centre, Terminus Rd, Chichester, PO19 8FY
📧 office@angela-cox.co.u